Returns & Exchanges

At Once Again, we want you to love your purchase, which is why we offer a flexible 30-day return policy for most items in their original condition. Whether you need a different size or a full refund, our goal is to ensure your shopping experience remains effortless and satisfying.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the products are securely packed to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.